The Bedding Debate
As a facility that provides boarding services, the great personalized bedding debate always rears it ugly head. This situation centers around boarding pet checking in with you and the client wishes to have the pets room filled with personal bedding, old t-shirts, socks, stuffed toys and other items that could cause a choking or ingestion hazard.
The typical scenario will be that a pet comes in for boarding, the client presents you with a laundry basket full of things to make their pet feel more at home. The typical back and forth surrounding this situation with a positive result will be along the lines of the following:
Pet Owner: Pointing to a huge basket of blankets, clothes, chews etc. “Here are the items I would like my dog to have in their room while they are here.”
Business Owner: “Sir or Ma’am, we value your pets comfort and safety while they are here, however these items could cause your pet injury”
Pet Owner: “I don’t understand, my dog has all these things at home and there has never been a problem.”
Business Owner: “Sir or Ma’am, I understand that may be the case at home where your dog has an established daily routine. However, no matter how posh and stress free we try to make your pets experience with us he/she may undergo a bit of anxiety or unease at having to adjust to an entirely new routine or situation while he/she is staying with us. On occasion, this anxiety, much like people chew their nails can result in your pet chewing on what’s available. This unfortunately could result in your pet ingesting stuffing from the bedding or toys you provided. Our boarding suites are designed to nullify this by providing chew proof bedding.”
Pet Owner: “Well he never chews at home and I just want my dog to be comfortable”
Business Owner: “Sir or Ma’am, again I understand this but it is our job to keep your pet not only comfortable, but safe. In the event that your dog was to become bored or anxious a natural manifestation of that is the chew. I assure you that the off the floor bedding we provide will be both comfortable and safe for your pet. If you wish them to have access to the items you provided we can certainly do that in a safe and supervised way. You are welcome to purchase individual one on one play time where a staff member will provide these items to your dog under direct supervision for an hour each day. This way you can rest assured that they will have access to familiar smells from home in a way that cannot cause them harm.”
Pet Owner: “Ok, that’s reasonable, I just didn’t want them to feel like we abandoned them.”
Business Owner: “No, problem Sir or Ma’am”
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